M-Arms Webshop Terms and Conditions

M-Arms webshop is operated by M-Arms Proizvodnja in Trgovina d.o.o. (short name of the company M-Arms d.o.o.), with its head office located on the address Zagozd 7, 1273 Dole pri Litiji (Slovenia, EU), with registration number: 8382522000 and VAT number: SI 46340947 (the enterprise is liable to tax on added value).

This document (M-Arms Webshop Terms and Conditions) uses pronouns ”we”, ”us” and/or ”our” which refer to M-Arms d.o.o.

By purchasing from M-Arms webshop (https://www.m-arms.eu/shop/) you engage in our ”Service” and agree to be bound by the following document entitled M-Arms Webshop Terms and Conditions, which is subject to periodical reviews (and changes) so it is a user’s responsibility to check this document periodically for eventual changes and/or updates. Your continued use and access to M-Arms webshop constitutes acceptance of all terms, conditions and eventual changes. M-Arms webpage and webshop are hosted on an open source platform WordPress.com, which provide us an online e-commerce platform on which we present and sell our products and services to you.

Section 1

M-Arms Webshop Terms

By agreeing to M-Arms Webshop Terms and Conditions, you also guarantee that you are old enough by the law of the country from which you access M-Arms webshop to browse and/or buy from the site. You are not allowed to use our products for any illegal or unauthorized purposes nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any codes of a destructive nature on M-Arms webpage or webshop.

Section 2

General Conditions and GDPR

By accessing M-Arms webshop you agree to terms stated in M-Arms Privacy Policy and GDPR Regulation Policy document, which is publicly accessible.

Section 3

Accuracy, Completeness And Timeliness of Information

All information, which are provided/offered to visitors/customers regard solely M-Arms products and services. If customers/users want to know more about products, which serve as props (e.g. handguns) and/or persons, who represent M-Arms brand (products) should visit the websites of origin of props or consult directly persons, who represent/use M-Arms products. Any reliance on the material on this webshop is at your own risk.

We reserve the right to modify the contents of M-Arms webshop at any time. You agree that it is your responsibility to monitor changes or updates.

Section 4

Products/Services and Prices

All prices are given in the official Slovenian currency i.e. Euro (€). Therefore, all invoices will be issued in this currency, while also all payments/transactions must be in this currency i.e. Euro (€). Prices of our products are subject to change without previous notice. M-Arms reserves the right to modify or discontinue the service (or any part of it) at any time, without previous or afterward notice. We shall not be liable to you or any third-party for any modifications, price changes, suspensions or discontinuance of specific or all product selling or service offering.

We reserve the right to offer/sell certain products or services exclusively either online, either in physical shop(s) only. All products we offer have a limited stock, therefore we reserve the right to run out of stock of products or stop selling them at any time.

However, in the event that for any reason we cease the business, we are committed to;

  1. deliver paid goods to you or
  2. refund your purchase or
  3. exchange goods with other products and/or services for the value of your purchase/payment.

We have made every effort to display as accurately as possible the colors and images of our products that appear at M-Arms webpage, but colors displayed in/on real sunlight may vary.

Section 5

Responsibility for the Purchase and use of Products

Prior to the purchase, the buyer agrees to carefully review all laws, rules and recommendations for the use of purchased products that are valid in buyer’s country of origin and internationally, and will only proceed with the purchase if these rules and conditions are fully understood.

However, M-Arms is not responsible for any inappropriate and/or harmful use of purchased products that could harm the buyer or others.

Section 6

Accuracy of Billing and Account Information

We reserve the right to refuse any order you placed/paid for at any time for any reason, but we are bind to refund your purchase in case of such occurrence. We will notify you by contacting you through e-mail and/or billing address/phone number that you provided at the time the order was made.

You agree to provide current, complete and accurate required information for all purchases made at M-Arms webshop.

Section 7

Payment Terms

Terms of purchase on M-Arms webshop include payment in advance. After we receive your order, we will wait for 24 hours (purchase cancellation time) and then we will send you a proforma invoice. When we receive the transfer on our bank account we will ship the goods within 1-3 business days (depending on the shipping method and time when the deposit will be visible on our bank account).

Payment options:

  1. Via bank transfer:

Account holder: M-Arms d.o.o.

Address: Zagozd 7, 1273 Dole pri Litiji, Slovenija

Bank details: SKB banka d.d. Ljubljana

IBAN: SI56 0311 0100 0952 310


Purpose of payment: Payment of No. proforma invoice

Please check carefully M-Arms bank information/details before payment, as M-Arms will not refund you for the bank commission for incorrect data stated on the payment.

Commission fees for bank transactions are:

  1. 3 € in total for customers paying from EU Member States
  2. 12 € in total for customers paying from NON EU Member States

IMPORTANT NOTIFICATION: Delivery of the order/product may be to a different address than the billing address, but only if both addresses are in/from the same country.

Section 8

Order Cancelation

Orders can be canceled within 24 hours from the moment of their placement, after this period the order is considered as confirmed and it is being processed.

Section 9

Items to be Returned

Purchased and shipped items from M-Arms webshop are returnable and refundable within 14 days of receipt of delivery, however customers need to provide a receipt as a proof of purchase. In addition, customers need to state/provide a reason why they wish to return the product(s). The products need to be unused and undamaged and returned in original packaging and in some condition that were received.

Returning shipping costs are covered on the expenses of a buyer.

M-Arms will initiate a refund process to a customer, after it will receive the goods that he/she wants to return. However please note that when a returned item is received, it can take up to 3 business days for the refund to be processed and 2-5 business days for the refund amount to show up in your account (depending on your credit card provider and bank’s policies).

Section 10

Important Warning on Returning Policy/Practice

Customers for which M-Arms finds out to have a repeating tendencies of returning their purchase will be banned from possibility of further returns and therefore refunds.

Section 11

Third-Party Providers

Certain services may be linked to or offered by third-parties (third-party providers), as for example payment methods and shipping. In this case the third-party links on M-Arms webshop will direct you to third-party websites that are not affiliated with us. We are not responsible for the content nor the accuracy of their Terms and Policies and we do not warrant and will not have any liability or responsibility for their materials and services they offer.

Please review carefully the third-party’s terms and policies and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be made to the third-party directly.

Section 12

Delivery Times

  1. Delivery times with normal post depend on shipping destination. Please note that shipments can take up to 30 days (or more) to reach certain countries.
  2. Delivery times with Fedex


Delivery time

Europe/European Union

2 – 6 working days

United States of America


Latin America


4 – 6 working days


4 – 7 working days

Middle East – India

3 – 6 working days

Delivery times do not include the time of customs clearance of goods (i.e. time for which the goods are subject to customs), but regard the time in which Fedex deliver the shipment.

Section 13

Parcel (content) insurance

Parcels shipped with Normal post (Post of Slovenia/Pošta Slovenije) are not insured in case of: loss, damage of the entire consignment or its individual products.

Parcels shipped with Fedex are insured in case of: loss, damage of the entire consignment or its individual products.

Section 14

Errors, Inaccuracies and Omissions

Information about M-Arms products and services on our webshop may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, etc. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Section 15

Disclaimer of Warranties; Limitation of Liability

We do not guarantee that the use of our web service (webpage and/or webshop) will be uninterrupted, timely, secure or error-free.

You agree that M-Arms webshop may be unavailable or subject to edit/change from time to time, for which we are not obligated to prior report to users.

You understand and agree that you use M-Arms webshop (as well as its products and services you purchase from) at your own risk.